DENTAL PSR

CVHS HEALTH SERVICES•Alberta, VA

6d•$15 - $18

About The Position

The Dental PSR welcomes patients and supports front-desk, account, appointment, records, and administrative operations at CVHS Brunswick. The role checks patients in, maintains demographic and insurance information in the electronic medical record (EMR), processes charges and payments, coordinates appointments and transportation, and assists with referrals and patient questions. It also supports medical-record handling and quality assurance, helps maintain a patient-centered team-based practice, and provides backup to Medical Records Clerks or other Front Desk staff as requested.

Requirements

High school graduate.
Demonstrated competence in the essential job functions.
Detail oriented and accurate.
Excellent customer service skills and good telephone skills.
Ability to work well with others, plan and coordinate work, and work flexibly under pressure.
Neat appearance.
Respect for patient confidentiality.
Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

Some medical office experience is preferred.
Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

Greet arriving patients and direct them to the appropriate area.
Update demographic and insurance information in the EMR for new patients and make changes to existing patient accounts as needed.
Ensure patient check-in records include updated demographic, insurance, and slide information.
Obtain appropriate authorizations from outside providers as needed.
Enter medical, pharmacy, transportation, and ancillary-service visits and related cash payments into the computer system.
Generate STAT referrals as assigned.
Collect payments for current and past services at checkout and explain patient charges.
Reconcile daily input data with computer output for charges and payments.
Prepare daily bank deposits and deliver them to the bank as necessary.
Answer questions about patient accounts and recommend balance adjustments as appropriate.
Maintain the computerized appointment system; record scheduled, canceled, or missed appointments; and notify patients and staff of cancellations or schedule changes.
Mark daily no-shows in the EMR and notify the provider; deliver no-show records to the appropriate provider’s office.
Explain CVHS services and patient policies and procedures.
Identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as appropriate.
Follow up on broken appointments at providers’ request.
Refer patient complaints to appropriate CVHS personnel for resolution.
Arrange and coordinate transportation and prepare daily transportation lists when necessary.
Sort and scan laboratory work, dictations, EKGs, x-ray reports, and medical data from other hospitals, clinics, physicians, and other sources; ensure patient identification is present before scanning records into the EMR.
Maintain a log of outgoing requests for release of information.
Prepare, print, or fax medical records requested by outside organizations within the EMR.
Review the EMR for quality assurance as requested.
Perform miscellaneous tasks such as duplicating forms and telephoning.
Process payment plans.
Perform other duties assigned by supervisors.
Provide backup to Medical Records Clerks or other Front Desk staff as requested by a supervisor.
Promote a team-based, patient-centered medical practice and attend work as scheduled.