Dental Psr (4344)

Cvhs Health Services • Petersburg, VA

7d

About The Position

The Dental PSR works in a high-volume, team-oriented practice and supports patient check-in and checkout, scheduling, account processing, records management, and coordination of related services. The role uses the eClinicalWorks (eCW) electronic health record and includes communicating with patients and staff, handling payments and deposits, and supporting other Front Desk staff as needed. The schedule is Monday through Friday.

Requirements

• High school graduate.
• Demonstrated competence in the essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• Preferably three years of dental office experience.
• Experience with or knowledge of an EMR system.

Responsibilities

• Greet arriving patients and direct them to the proper area.
• Enter and update patient demographic and insurance information in the electronic medical record and patient accounts.
• Ensure patients are checked in and secure authorizations from outside providers when needed.
• Enter medical, dental, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect current and past-due service payments at checkout and explain patient charges.
• Reconcile daily input data with computer output for charges and payments.
• Prepare daily bank deposits and deliver them to the bank as necessary.
• Answer questions about patient accounts and recommend balance adjustments when appropriate.
• Maintain the computerized appointment system and record scheduled, canceled, or missed appointments.
• Notify patients and staff about cancellations or schedule changes and record daily no-shows in the EMR.
• Explain CVHS services and patient policies and procedures.
• Identify patients who may qualify for financial assistance.
• Refer patient complaints to appropriate CVHS personnel for resolution.
• Arrange and coordinate transportation and prepare daily transportation lists when needed.
• Ensure patient records have identification forms before scanning them into the EMR.
• Prepare, print, or fax medical and dental records requested by outside organizations using the EMR.
• Review the EMR for quality assurance as requested.
• Perform duplicating, telephone, and other miscellaneous tasks.
• Process payment plans.
• Perform other duties assigned by supervisors and provide backup to other Front Desk staff when requested.
• Attend work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer; CVHS is a 501(c)(3) nonprofit organization.
• Retirement plan with a 5% employer contribution and no employee contribution required.
• Comprehensive benefits package, including health coverage with no co-pay, dental, vision, disability, and wellness reimbursement.
• License reimbursement.
• Tuition reimbursement.
• 10 employer-paid holidays per year.
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED