Assistant Manager - 4344

Domino's Franchise•Washington, DC

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives involving sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps manage the store in the General Manager’s absence and supports company and store goals by leading employees, serving customers, preparing food, and coordinating deliveries. The Assistant Manager also helps ensure efficient operations, consistent brand standards, and a positive, productive work environment. The position requires effective communication, multitasking, adaptability, and the ability to lead a team in a fast-paced setting. The successful candidate must be able to perform the essential functions satisfactorily, with reasonable accommodations available for individuals with disabilities. Applicable company background checks must be passed.

Requirements

Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Strong multitasking ability.
Ability to function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Understand and apply company policies, procedures, standards, specifications, guidelines, and training initiatives to oversee and manage the store in the General Manager’s absence.
Ensure customers feel welcome and team members are responsive, courteous, friendly, and service-oriented.
Oversee consistent food preparation and service according to brand standards, including portioning, image, and service expectations.
Assist team members with opening, closing, and preparation lists.
Work hands-on preparing food, serving customers, and coordinating deliveries while actively managing others.
Support company and store objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer service standards and efficient operations.
Assist with product management, confirming correct unit counts and condition and ensuring deliveries meet brand standards.
Identify labor or food costs and take specific actions to positively affect those figures.
Assist with scheduling labor based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are achieved.
Maintain knowledge of human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Ensure proper attendance and actions.
Give and receive positive feedback and constructive criticism.
Maintain good communication with co-workers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and take ownership of surroundings.
Maintain appropriate confidentiality of information.