DENTAL PSR

CVHS HEALTH SERVICES • Petersburg, VA

8d • $17 - $20 • Onsite

About The Position

The Dental PSR works at CVHS Petersburg in Petersburg, Virginia, in a high-volume, team-oriented practice. The role provides front-desk and patient-account support, including greeting and directing patients, maintaining accurate electronic health records and appointment schedules, processing payments, and coordinating referrals and transportation. The position uses eClinicalWorks (eCW), CVHS’s integrated electronic health record system, and includes backing up other Front Desk staff as requested.

Requirements

• High school graduate.
• Demonstrated competence in the essential job functions.
• Detail oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• Preferably three years of dental office experience.
• Experience with or knowledge of an EMR system.

Responsibilities

• Greet patients on arrival and direct them to the proper area.
• Update new patients’ demographic and insurance information in the electronic medical record and make changes to existing patient accounts as needed.
• Ensure that all patients are checked in.
• Secure appropriate authorization from outside providers as necessary.
• Enter medical, dental, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect payments for current and past services at checkout and explain patient charges.
• Prepare daily reconciliation of input data to computer output for daily charges and payments.
• Prepare daily bank deposits of cash received and deliver deposits to the bank as necessary.
• Answer patient questions about accounts and recommend balance adjustments as appropriate.
• Maintain the computerized appointment system, record scheduled, canceled, or missed appointments, notify patients and staff of cancellations or schedule changes, and ensure daily no-show records are entered in the EMR.
• Explain CVHS services and applicable patient policies and procedures.
• Identify patients who might qualify for financial assistance.
• Refer patient complaints to appropriate CVHS personnel for resolution.
• Arrange and coordinate transportation and prepare daily transportation lists when necessary.
• Ensure identification is included on patient records before scanning them into the EMR.
• Prepare, print, or fax medical and dental records requested by outside organizations using the EMR.
• Review the EMR for quality assurance as requested.
• Perform miscellaneous duties such as duplicating forms and telephoning.
• Process payment plans.
• Perform other duties assigned by supervisors.
• Back up other Front Desk staff as requested by the supervisor.
• Attend work as scheduled.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer; CVHS is a 501(c)(3) nonprofit organization.
• Retirement plan with a 5% employer contribution and no employee contribution required.
• Comprehensive benefits package, including health coverage with no co-pay, dental, vision, disability, and wellness reimbursement.
• License reimbursement and tuition reimbursement.
• Ten employer-paid holidays per year.
• Vacation time available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED