DENTAL PSR

CENTRAL VIRGINIA HEALTH SERVICES INC • Petersburg, VA

8d • $17 - $20 • Onsite

About The Position

The Dental PSR supports front-desk operations in a high-volume dental practice, providing patient check-in and checkout, account support, appointment coordination, records processing, and other administrative services. The role uses the eClinicalWorks electronic health record (EHR) and works with patients and CVHS staff in a team-oriented environment. The schedule is Monday through Friday.

Requirements

• High school graduate.
• Demonstrated competence in the essential job functions.
• Detail-oriented.
• Excellent customer service skills.
• Ability to work well with others.
• Flexibility and ability to work under pressure.
• Neat appearance.
• Good telephone skills.
• Respect for patient confidentiality.
• Ability to plan and coordinate work.
• Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

• Preferably 3 years of dental office experience.
• Experience with or knowledge of an EMR system.

Responsibilities

• Greet arriving patients and direct them to the appropriate area.
• Update demographic and insurance information in the electronic medical record for new patients and make necessary changes to existing accounts.
• Ensure all patients are checked in and obtain authorizations from outside providers when needed.
• Enter medical, dental, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
• Generate STAT referrals as assigned.
• Collect payments for current and past services at checkout and explain patient charges.
• Reconcile daily input data with computer output for charges and payments.
• Prepare daily bank deposits and deliver them to the bank as necessary.
• Answer patient questions about their accounts and recommend balance adjustments as appropriate.
• Maintain the computerized appointment system; record scheduled, canceled, and missed appointments; notify patients and staff about cancellations or schedule changes; and record daily no-shows in the EMR.
• Explain CVHS services and patient policies and procedures.
• Identify patients who may qualify for financial assistance.
• Refer patient complaints to appropriate CVHS personnel for resolution.
• Arrange and coordinate transportation and prepare daily transportation lists when necessary.
• Ensure patient records have a form of identification before scanning them into the EMR.
• Prepare, print, or fax medical and dental records requested by outside organizations through the EMR.
• Review the EMR for quality assurance as requested.
• Perform miscellaneous duplicating and telephone tasks.
• Process payment plans.
• Perform other duties assigned by supervisors and back up other Front Desk staff as requested.
• Attend work as scheduled.

Benefits

• Retirement plan with a 5% employer contribution; no employee contribution is required.
• Comprehensive benefits package including health coverage with no co-pay, dental, vision, disability, and wellness reimbursement.
• License reimbursement and tuition reimbursement.
• 10 employer-paid holidays per year.
• Vacation time available after 90 days of employment.
• Public Service Loan Forgiveness (PSLF)-eligible employer.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED