Dental Psr (4372)

Cvhs Health Services•Alberta, VA

About The Position

The Dental PSR supports patient services and front-desk operations. The role greets and directs patients, maintains accurate demographic, insurance, and appointment information in the electronic medical record (EMR), processes visits and payments, and helps coordinate referrals, transportation, and medical-record workflows. The position also responds to patient questions, supports financial-assistance referrals, maintains confidentiality, and promotes a team-based, patient-centered practice.

Requirements

High school graduate.
Demonstrated competence in the essential job functions.
Detail oriented and accurate.
Excellent customer service and telephone skills.
Ability to work well with others and deal tactfully and courteously with staff and patients.
Flexibility and ability to work under pressure.
Neat appearance.
Respect for patient confidentiality.
Ability to plan and coordinate work.

Nice To Haves

Some medical office experience.
Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

Greet arriving patients and direct them to the appropriate area.
Update new and existing patient demographic and insurance information in the EMR and ensure check-in information is complete, including slide information.
Obtain authorizations from outside providers when necessary.
Enter medical, pharmacy, transportation, and ancillary-service visits and related cash payments into the computer system.
Generate STAT referrals as assigned.
Collect current and past-due payments at checkout and explain patient charges.
Reconcile daily data entries with computer output for charges and payments; prepare daily bank deposits and deliver them to the bank as necessary.
Answer patient account questions and recommend balance adjustments as appropriate.
Maintain the computerized appointment system; record appointments scheduled, canceled, or missed, and notify patients and staff of cancellations or schedule changes.
Mark daily no-shows in the EMR, notify providers, and deliver no-show records to the appropriate provider’s office.
Explain CVHS services and patient policies and procedures; identify patients who may qualify for financial assistance and refer them to CVHS outreach enrollment as appropriate.
Follow up on broken appointments at providers’ request and refer patient complaints to appropriate CVHS personnel.
Arrange and coordinate transportation and prepare daily transportation lists when necessary.
Sort and scan laboratory work, dictations, EKGs, X-ray reports, and medical data from other organizations; ensure patient identification is present before scanning records into the EMR.
Maintain a log of outgoing requests for release of information and prepare, print, or fax requested medical records from the EMR.
Review the EMR for quality assurance as requested; duplicate forms, make telephone calls, and perform related miscellaneous duties.
Process payment plans.
Back up Medical Records Clerks or other front-desk staff as requested by the supervisor.
Promote a team-based, patient-centered medical practice, attend work as scheduled, and perform other duties assigned by supervisors.