PSR

Brown Medicine•Plymouth, MA

1d•$18 - $30

About The Position

The Patient Service Representative reports to the Practice Manager and oversees and verifies the financial processes associated with patient services provided in the practice. The role includes greeting patients, completing registration check-in functions, answering phones, scheduling patient appointments, obtaining referrals and authorizations, processing forms, and completing the discharge process. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The position is based in a healthcare environment such as a physician’s medical office practice or ancillary healthcare enterprise. It involves use of medical office equipment and direct patient contact. Potential hazards are minimized by following established safety procedures and precautions, including using safety equipment and protective clothing. The role may require travel to satellite offices.

Requirements

Two years of experience in a physician’s medical office practice.
Proficiency in English.
Computer appointment-scheduling skills.
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.

Responsibilities

Oversee patient financial processes and ensure co-payments, deductibles, and self-pay amounts are collected at the time of service and properly processed.
Verify that patient information is complete and accurate, including demographics, referrals, authorizations, billing codes, and diagnosis information.
Complete the end-of-day batch, including reconciliation of the arrived patient schedule and time-of-service payments, within the established timeframe.
Provide clerical support for the practice.
Orient and serve as a resource to new employees regarding department policies and procedures.
Maintain quality, safety, environmental, and infection control in accordance with department policies, procedures, and objectives.
Protect and preserve patients’ rights to privacy and confidentiality.
Travel to satellite offices to perform duties when required.
Perform other related duties as required.
Greet patients, perform registration check-in functions, answer phones, schedule appointments, obtain referrals and authorizations, process forms, and perform the discharge process.