Customer Service - Patient Registration Representative
About The Position
The Patient Registration Representative is a frontline healthcare customer service role and the first point of contact for patients seeking care. The representative helps patients and families complete check-in and registration, gathers accurate information, and works across multiple computer systems to support timely access to care. The role requires clear, compassionate communication with patients who may be ill, anxious, confused, or overwhelmed, as well as collaboration with clinical teams to support smooth patient flow. The position is based at Ascension Via Christi Hospital St. Francis and is PRN, as needed, with a minimum requirement of 48 hours per month, including 24 on-call hours. Additional shifts are available. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, insurance processes, revenue cycle operations, and opportunities for career growth within R1.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions with clarity and compassion.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and experience in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
