Part Time As Needed Customer Service Representative Patient Registration
About The Position
The Customer Service Representative – Patient Registration is the first point of contact for patients at Ascension Seton Smithville. The role provides fast, compassionate, and accurate patient access and registration, supporting patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in, answers phones, gathers patient information, works across computer systems, and helps minimize registration delays. The position also involves handling insurance and coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow. Training is provided, and the role offers exposure to healthcare administration, patient access, insurance processes, and hospital operations. This is a part-time, as-needed (PRN) position with a minimum requirement of 48 hours per month and 24 hours on call.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and quickly gather accurate patient information.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Provide calm, reassuring support to patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
- Balance multiple systems, phone calls, in-person interactions, and other tasks in a fast-paced environment.
- Learn and apply healthcare registration and insurance processes through training.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
