Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative - Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients and families check in, providing fast, compassionate, and accurate access to care while supporting patient experience, hospital operations, and revenue cycle success. The role is based at Ascension Sacred Heart Hospital Gulf. Associates work across multiple computer systems and departments, answering phones, gathering patient information, handling registration and insurance details, collecting co-pays, and providing cost estimates when applicable. They collaborate with care teams to support smooth patient flow and minimize registration delays. Healthcare experience is not required; training is provided. This is a PRN, as-needed position without a set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts, weekends, and holidays is required. The role includes a rotating on-call schedule and cross-training in multiple departments and locations as needed.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Availability for day, evening, and overnight shifts, weekends, and holidays.
- Availability to work shifts of up to 12 hours and participate in a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in and registration process.
- Use multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Enter patient demographic and medical information and navigate insurance plans and coverage details.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
- Work across multiple departments and locations as needed.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
