Part Time As Needed Customer Service Representative Patient Registration

R1 RCM•Austin, TX

21h•$16 - $23•Onsite

About The Position

The Customer Service Representative - Patient Registration is the first point of contact for patients, helping them access care through efficient, accurate registration and compassionate service. The role supports patient experience, hospital operations, and revenue cycle success at Ascension Dell Seton Medical Center - University of Texas. This is a part-time, as-needed (PRN) position requiring a minimum of 48 hours per month and 24 hours on call. The representative works in a fast-paced healthcare environment, using multiple computer systems, answering calls, and interacting with patients and families. Training is provided, and prior healthcare experience is not required. The role offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for career growth at R1.

Requirements

Exceptional customer service, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask, prioritize quickly, and maintain close attention to detail.
Comfort adapting to shifting priorities based on patient needs.
High school diploma or GED.
Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.

Responsibilities

Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
Answer phones and quickly collect accurate patient information.
Minimize registration delays and support timely access to care.
Answer patient questions with clarity, confidence, and compassion, including supporting people who may be ill, anxious, confused, or overwhelmed.
Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
Collaborate with nurses, physicians, emergency staff, and care teams to support smooth patient flow.
Balance phone calls, in-person interactions, computer systems, and other tasks in a fast-paced environment.