Patient Service Representative Jobs

About The Position

Requirements

• High school diploma or GED
• Ability to maintain confidentiality at all times
• Ability to react calmly and effectively in emergency situations
• Ability to interpret and apply guidelines and procedures
• Ability to communicate clearly and document efficiently in an electronic health record
• Ability to efficiently work within an electronic health record
• Self-disciplined, energetic, passionate, and innovative
• Knowledge and understanding of medical practices
• Knowledge of patient care and examination procedures
• Knowledge of medical terminology
• Knowledge of examination, diagnostic, and treatment room procedures
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Skill in assisting in a variety of treatments and medications, as directed
• Skill in taking vital signs
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public
• Customer service skills; social perceptiveness and service oriented

Nice To Haves

• Athletic Trainer, State Tested Nursing Assistant (STNA), Emergency Medical Technician (EMT), Phlebotomist , Medical Assistant, LPN, or equivalent clinical background/training.
• Previous experience as a Patient Service Representative also considered.
• Prior experience in Pain Management

Responsibilities

• Work closely with the clinical care team to deliver the best care for our patients.
• Foster a climate allowing for direct communication between the care team, patient/caregiver and appropriate care providers to optimize outcomes.
• Collaborate with other care team members to address gaps in care (chart prep).
• Promote and facilitate improved clinical outcomes and patient satisfaction, as well as efficient use of resources.
• Act as a patient advocate to ensure highest quality of care for our patients.
• Interview patients regarding medical concerns and obtain medical history.
• Measure and record vital signs, such as pulse rate, temperature, blood pressure, height and weight in patients’ EHR.
• Responsible for preparing injections
• Assist in performing routine medical procedures as requested. Including casting, taping, and splinting
• Assisting with Home Exercise Programs.
• Review physician orders and lab requests and follows up as needed. Call in prescriptions/order refills as approved and directed.
• Communicate test results to patients as directed.
• Assist in patient education with related educational tools, periodicals, flyers, and handouts.
• Assist with applicable forms and patient paperwork (not limited to processing of referrals, prior authorizations or pre-certifications, etc.).
• Maintain a clean and well-organized work area. Maintain patient confidentiality in alignment with HIPAA regulation.
• Attend meetings and participate in classroom activities as needed.
• All other duties as assigned.