Customer Service Representative - Part Time Patient Registration

R1•Lehi, UT

About The Position

As a Customer Service Representative in Patient Registration, you will help patients check into the hospital, answer registration questions, and collect patient and insurance information accurately and efficiently. You will work in a fast-paced hospital environment, using computers, multiple programs, and phones while coordinating with clinicians and accommodating interruptions for emergent care. The role also requires listening compassionately, responding to patients’ concerns, asking follow-up questions, and building rapport with people who may be ill or worried. Work is often performed on your feet, and the environment may involve exposure to illness and injuries. No prior healthcare experience is required; training is provided. The position is part-time and PRN as needed/on-call at Intermountain Primary Children’s Hospital in Lehi. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask and learn technology quickly.
Ability to type and answer phones while working across multiple programs.
Must be up to date on vaccinations and pass a drug test and background check before hire.
Preparedness to work in a hospital/lab environment and see illness and injuries.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Collect and enter patient and insurance information accurately across multiple computer screens and programs.
Answer phones and patients’ questions during registration.
Listen compassionately to patients, address concerns, ask follow-up questions, and build rapport.
Work with clinicians and adapt when registration is interrupted for emergent clinical care.