Customer Service Representative - Part Time As Needed Patient Registration

R1•Port Saint Joe, FL

2d•Onsite

About The Position

The Customer Service Representative - Patient Registration is the first point of contact for patients at Ascension Sacred Heart Pensacola. The role supports patient access to care by registering patients efficiently and accurately, helping patients and families through check-in, answering questions, and providing compassionate service during potentially stressful moments. Associates work across multiple computer systems, phones, and in-person interactions, collaborating with nurses, physicians, care teams, and emergency staff to support smooth patient flow and hospital operations. This is a PRN, as-needed position with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts is required, as are weekend and holiday availability and participation in a rotating on-call schedule. PRN associates may be cross-trained in multiple departments and locations as needed. Training is provided, and the position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations.

Requirements

High school diploma or GED.
Exceptional customer service, communication, and interpersonal skills.
Composure and professionalism in a fast-paced environment.
Ability to multitask and prioritize quickly while maintaining attention to detail.
Comfort with shifting priorities based on patient needs.
Ability to pass a background check and drug test and meet vaccination requirements.
Open availability for day, evening, and overnight as-needed shifts.
Availability for weekends, holidays, shifts of up to 12 hours, and a rotating on-call schedule.

Nice To Haves

Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.

Responsibilities

Provide customer service to patients and families and assist with the check-in process.
Use multiple computer systems to register patients efficiently and accurately.
Answer phones and quickly gather accurate patient information.
Help ensure timely access to care by minimizing registration delays.
Answer patient questions with confidence, clarity, and compassion.
Enter demographic and medical information and navigate insurance plans and coverage details.
Collect co-pays and provide cost estimates when applicable.
Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Work across departments and locations as needed after cross-training.