Patient Service Representative - Allouez

Prevea Health•Green Bay, WI

About The Position

The Patient Service Representative (PSR) welcomes, registers, and schedules patients and visitors in a friendly, positive manner. The role serves as a liaison between patients and medical staff and creates a positive first impression for people using Prevea Health services in person, by phone, or through MyPrevea. This is a full-time position of 40 hours per week and is eligible for full-time benefits.

Requirements

High school diploma and/or GED required.
Display proficient telephone and computer skills and clear, professional speaking abilities.
Provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
Be empathetic and responsive to patients’ needs by actively listening, asking appropriate questions, and seeking ways to provide assistance.
Efficiently multitask and adapt to fast-paced environments with frequently changing protocols and processes.
Interact effectively and positively with staff members throughout the company.
Promote teamwork and provide a supportive organizational environment.
Demonstrate grammar, spelling, and punctuation knowledge to type patient information and accurately take messages.
Work independently and think critically using provided information.

Nice To Haves

1–3 years of experience in customer service, insurance, and/or a healthcare setting preferred.

Responsibilities

Coordinate communication among patients, family members, medical staff, providers, and administrative staff by phone, in person, or through MyPrevea.
Obtain and confirm accurate demographic and insurance coverage information.
Route medical inquiries, complaints, and messages to appropriate parties.
Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
Complete account, referral, and claim-edit workflows and maintenance in assigned work queues.
Schedule and confirm patient appointments.
Provide accurate daily batches and/or deposits to appropriate staff for processing.