Patient Service Representative

Baystate Health • Westfield, MA

2d • Onsite

About The Position

Baystate Health is seeking a Patient Service Representative to join its Primary Care team in Westfield, Massachusetts. The practice is part of a multi-specialty medical group serving patients across more than 60 locations in Western Massachusetts. The role collaborates with a multidisciplinary care team and performs administrative tasks that support patient care, including reception, registration, and demographic and insurance verification. Strong customer service skills are needed to interact with patients, families, and care-team members.

This position is part of a career ladder, and the organization determines the appropriate level. The listed experience preferences are 6–18 months for PSR I or II, or 3 years for PSR III. PSR IV is for internal career-ladder candidates.

The position is full-time, 40 hours per week, Monday through Friday, 8:15 a.m. to 4:45 p.m., with no weekends or holidays. The hourly compensation range is $17.98–$29.82, with a midpoint of $22.99. Actual pay depends on relevant experience and other factors.

Requirements

• High school diploma, GED, or HiSET required.
• Strong customer service skills for interacting with patients, families, and the multidisciplinary team.

Nice To Haves

• 6–18 months of experience preferred for PSR I or II.
• 3 years of experience preferred for PSR III.

Responsibilities

• Greet patients and gather or verify demographic information.
• Check for necessary referrals and pre-authorizations.
• Request proof of insurance and verify coverage using automated systems.
• Request, accept, and document co-payments or outstanding account balances.
• Schedule new and follow-up appointments according to practice guidelines.
• At checkout, review patient information, schedule future visits, and provide referrals.
• Answer and route calls.
• Manage and resolve administrative inbox messages.
• Print orders, letters, or short-form medical records in compliance with HIPAA.
• Prepare documents for scanning and route incoming mail and faxes.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings with employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED