Patient Service Representative

RAYUS Radiology•Palm Beach Gardens, FL

About The Position

RAYUS Radiology is seeking a Patient Service Representative to deliver patient-facing service and customer support while coordinating communication among patients, family members, and staff. The role supports imaging-center operations through rotation among front desk, medical records, and technologist assistant duties. The position is full-time, Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
At least one year of applicable customer service experience.
Proficiency using computer systems and typing.

Nice To Haves

Two years of customer service experience.
Experience using electronic medical record or health record computer systems.
Experience in a radiology or diagnostic imaging healthcare setting.
Knowledge of basic medical terminology.
Insurance knowledge.
Bilingual ability.

Responsibilities

Serve as the first point of contact for patients and visitors and provide a positive patient service experience.
Register patients, verify demographic information and identification, collect out-of-pocket payments, and scan and categorize documents in patient charts.
Explain and provide consent, financial, and HIPAA documents; communicate delays and address or route patient inquiries and complaints.
Use EHR software, hardware, and programs; review prescriptions and referrals for accuracy; coordinate scheduling and admission with other departments.
Provide oral contrast and preparation instructions, verify information with referring physician offices, and manage incoming and outgoing faxes.
Participate in medical-office emergency procedures, including summoning EMS or assisting staff as needed.
Maintain office supplies, reception and waiting areas, and efficient patient flow; prioritize tasks and observe company policies and HIPAA confidentiality requirements.
Verify health-record completeness and accuracy; retrieve and release medical information in accordance with HIPAA and company policies.
Serve as a medical-records contact, liaise with healthcare providers and offices, and provide clear patient education about diagnostic examinations and instructions.
Follow up on urgent or stat cases as appropriate, use professional phone and written etiquette, and work cooperatively with patients and team members.
Monitor modality schedules, greet and escort patients, explain procedures briefly, and prepare and sanitize changing rooms.
Help technologists stay on schedule by preparing the next patient; keep patient areas stocked and organized; clean and stock prep rooms and restrooms, and handle linen and laundry.
Check with technologists or center leadership for additional duties.
Perform other duties as assigned.