Patient Service Representative (PSR)

Conifer Health Solutions•Nacogdoches, TX

About The Position

A non-exempt medical office position responsible for front office processes in a physician practice. The role includes greeting patients, managing office phone calls and appointments, checking patients in and out, collecting and entering information, verifying insurance, and supporting referrals and scheduling. The representative also processes payments and charges, shares practice information and policies with patients, and explains and enrolls patients in the patient portal.

Requirements

High school diploma or GED.
Two years of customer service experience, preferably in a medical office setting.

Nice To Haves

Completion of a medical office assistant program.
Healthcare management or administration certification.

Responsibilities

Adhere to and support Tenet Physician Resources’ mission, purpose, philosophy, objectives, policies, and procedures, including its HIPAA Compliance Plan, Privacy Standards Confidentiality Agreement, and Corporate Compliance Program.
Greet patients entering the physician practice.
Answer office phones and make, confirm, or reschedule appointments as needed.
Check in patients, collect accurate patient demographic information, enter data into the electronic system, and verify insurance.
Assist with patient checkout, referral processing, and scheduling.
Collect co-pays and post charges.
Perform charge entry and patient balance processing.
Distribute information to patients about office policies, procedures, and the practice.
Explain and enroll patients in the patient portal.