Patient Service Representative (PSR)

SPCP/Southeast Medical Group•East Dublin, GA

About The Position

Southeast Primary Care Partners is seeking a dedicated and compassionate Patient Service Representative to serve as a primary point of contact for patients and provide exceptional customer service. The role supports a positive patient experience by greeting and assisting patients, scheduling appointments, managing medical records, handling payments, and facilitating communication between patients and healthcare providers. The representative may also travel to multiple locations to support business needs as required.

Requirements

High school graduate or GED.
One year of related work experience, including data entry.
Working knowledge of medical office procedures and medical terminology.
Ability to accurately sort and file materials using alphabetic or numeric systems.
Effective communication and customer service skills, including AIDET.
Successful initial competency assessment following rotational training.
Excellent interpersonal skills.
Ability to communicate clearly and effectively with patients and other external parties in a courteous and friendly manner.
Detail-oriented and highly organized.
Firm grasp of administrative processes and organizational policies.
Knowledge of patient care and examination procedures.
Ability to maintain confidentiality at all times.
Ability to use Microsoft Office Suite.
Proficiency in patient check-in, check-out, and referral processes.
Ability to lift up to 50 pounds and push or pull heavy objects using up to 50 pounds of force.
Ability to sit and stand for extended periods.
Ability to use fine motor skills to operate office equipment and/or machinery.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Ability to travel to multiple locations to support business needs as required.

Nice To Haves

ICD-10 and CPT experience.

Responsibilities

Greet arriving patients and manage the 20-minute wait time.
Assist patients with intake processes, including copying required documents.
Collect co-payments, co-insurance, and deductibles, and issue receipts.
Manage the cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones and schedule appointments, with special focus on physician-requested return visits.
Schedule referrals as indicated.
Assist with patient outreach as applicable, including next-day reminders and Annual Wellness Visit support.
Maintain and manage medical records, including filing, scanning, and preparing records for the schedule.
Ensure correspondence is scanned and/or filed in a timely manner.
Perform other related duties as assigned.