Customer Service Representative - Patient Registration (Part-Time, AM)

R1 • Austin, TX

2d • Onsite

About The Position

At R1, the Customer Service Representative supports patient registration at Ascension Dell Children’s Medical Center in Austin, Texas, in a behavioral health registration setting. The role is a frontline healthcare customer service position and the first point of contact for patients. It helps patients access care efficiently while supporting patient experience, hospital operations, and revenue cycle success. No healthcare background is required; training is provided.

The representative assists patients and families with check-in, uses multiple computer systems, answers phones, and collects accurate patient information. The role involves explaining information clearly and compassionately, navigating insurance and coverage details, entering demographic and medical data, collecting co-pays, and providing cost estimates when applicable. The representative also works with nurses, physicians, care teams, and emergency staff to support smooth patient flow.

The schedule is Saturday and Sunday, 9:30 a.m. to 8:00 p.m. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 describes opportunities to learn healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, as well as potential growth within the company. The company also states that it offers a competitive benefits package.

Requirements

• High school diploma or GED.
• Exceptional customer service, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help patients access care on time by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and opportunities to learn healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED