Customer Service Representative - Patient Registration (Part-Time, AM)
About The Position
At R1, the Patient Access Representative is the first point of contact for patients at Ascension Dell Children’s Medical Center in Austin, Texas, providing efficient, compassionate, and accurate access to care. This part-time role is in Behavioral Health Registration and is scheduled Saturday and Sunday from 9:30 a.m. to 8:00 p.m. The position combines healthcare customer service and patient registration, with direct impact on patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in, uses multiple computer systems, answers phones, gathers and enters patient information, and helps reduce registration delays. They explain information clearly and compassionately, navigate insurance details, collect co-pays, provide cost estimates when applicable, and collaborate with care teams to support patient flow. Healthcare experience is not required; training is provided.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information promptly.
- Minimize registration delays and answer patient questions clearly, confidently, and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
