PRN Patient Service Rep Midshift

Ally Medical Management LLC•Austin, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance, ensures payment due at the time of service is collected, and maintains a clean and neat appearance. The representative performs front-office registration and maintains complete, accurate patient and billing records. The role also includes handling payment receipts and cash during the shift and providing authorized medical records to other providers. Employees are responsible for complying with privacy and security laws, company policies, and procedures. This includes protecting credentials and confidential company and patient data, reporting suspected compromises or other concerns to management, supporting information security procedures, and attending annual Information Security Awareness Training. Ally Medical is an Equal Opportunity Employer and bases hiring decisions on experience, skills, passion, and alignment with its mission, values, and culture.

Requirements

High school diploma or GED.
One or more years of experience in clerical support.
CPR/BLS certification.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.

Responsibilities

Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
Enter patient information into the EHR and billing software; scan signed documents and medical reports into patient files to complete records.
Maintain and file patient records in the appropriate area for the period required by DSHS.
Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
Comply with privacy and security laws and internal policies and procedures.
Protect access credentials and maintain confidentiality of Ally and customer data.
Report suspected data compromises, security concerns, infractions, or system failures affecting data security to management immediately.
Adhere to the Information Security Policy and Procedures and support standard operating procedures that protect company systems and data.
Attend annual Information Security Awareness Training.
Maintain a clean and neat appearance.