PRN Patient Service Rep Days

Ally Medical Management•Burleson, TX

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service, while maintaining a clean and neat appearance. The representative performs front-office registration, enters patient information into the EHR and billing software, completes records by scanning signed documents and medical reports, and maintains and files records for the period required by DSHS. The role also provides medical records to other providers when the patient has signed an authorization to release information. The representative logs payments and cash receipts through Square, maintains the cash drawer during the shift, and keeps accurate payment-log records for the billing office. All employees are responsible for complying with privacy and security laws and company policies. Responsibilities include protecting sensitive company and patient data, safeguarding access credentials, reporting suspected data compromises or security concerns immediately, following information security procedures, and attending annual information security awareness training. Ally Medical ER is an Equal Opportunity Employer and supports diversity and inclusion.

Requirements

High School Diploma or GED.
One or more years of experience in clerical support.
CPR/BLS certification required.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.
Able to sit for prolonged periods and work at a computer.
Able to lift up to 15 pounds at times.

Responsibilities

Assist patients in obtaining services, understanding policies, and making health care decisions.
Verify medical insurance and collect payments due at the time of service.
Perform front-office registration, including collecting patient demographic information, entering insurance information, verifying benefits, and obtaining signatures on ER consent forms.
Enter patient information into the EHR and billing software and scan signed documents and medical reports into patient files.
Maintain and file patient records for the period required by DSHS.
Provide medical records to other providers after obtaining a patient-signed authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate billing-office payment logs for time-of-service payments and payer information.
Comply with privacy and security laws, company policies, and information security procedures.
Protect company and patient data and access credentials; promptly report suspected compromises, concerns, or infractions.
Attend annual Information Security Awareness Training.
Maintain a clean and neat appearance.