PRN Patient Service Rep Days

Ally Medical Management LLC • Liberty Hill, TX

6d

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service, while maintaining a clean and neat appearance. Duties include front-office registration, entering and completing patient records, maintaining records as required by DSHS, providing medical records when properly authorized, and accurately logging payments and cash receipts. The representative must follow Ally Medical’s privacy, security, and confidentiality policies, protect access credentials and company and patient data, promptly report suspected security incidents or system failures, and attend annual Information Security Awareness Training. Ally Medical is an Equal Opportunity Employer and makes hiring decisions based on experience, skills, passion, and alignment with its mission, values, and culture.

Requirements

• Basic knowledge of medical terminology.
• Excellent active listening skills and a strong service orientation.
• Basic computer knowledge.
• Detail-oriented and able to multitask.
• High school diploma or GED.
• One or more years of experience in clerical support.
• CPR/BLS certification required.
• Able to sit for prolonged periods and work at a computer.
• Able to lift up to 15 pounds at times.

Responsibilities

• Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
• Enter patient information into the EHR and billing software and complete records by scanning signed documents and medical reports into patient files.
• Maintain and file patient records for the period required by DSHS in the appropriate area.
• Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
• Log payments and cash receipts through Square and maintain the cash drawer during the shift.
• Maintain accurate billing-office records through the payment log, including time-of-service payments and payer information.
• Comply with privacy and security laws and internal policies and procedures, protect credentials and confidential data, and promptly report suspected compromises, concerns, or system failures.
• Attend annual Information Security Awareness Training.

What This Job Offers

• Education Level: High school or GED