PRN Patient Service Rep Midshift

Ally Medical Management•Austin, TX

19h

About The Position

The Patient Service Representative assists patients in obtaining services, understanding policies, and making health care decisions. The role verifies medical insurance and collects payments due at the time of service. The representative is expected to maintain a clean and neat appearance. The position performs front-office registration, enters patient information into the EHR and billing software, and completes patient records by scanning signed documents and medical reports. It maintains and files records for the period required by DSHS, and provides records to other providers when the patient has signed an authorization to release information. The representative logs payment and cash receipts through Square, maintains the cash drawer during the shift, and keeps accurate payment and payer records for the billing office. All employees are responsible for following privacy, security, and information-security policies; protecting credentials and confidential company and patient data; promptly reporting suspected data or system compromises; and attending annual Information Security Awareness Training. Ally Medical is an Equal Opportunity Employer committed to diversity and inclusion.

Requirements

High School Diploma or GED.
One or more years of experience in clerical support.
CPR/BLS Certification required.
Basic knowledge of medical terminology.
Excellent active listening skills and a strong service orientation.
Basic computer knowledge.
Detail-oriented and able to multitask.
Able to sit for prolonged periods and work on a computer.
Able to lift up to 15 pounds at times.

Responsibilities

Collect patient demographic information, enter insurance information, verify benefits, and obtain signatures on ER consent forms.
Enter patient information into the EHR and billing software.
Scan signed documents and medical reports into patient files to complete records.
Maintain and file patient records for the period required by DSHS in the appropriate area.
Provide medical records to other providers when requested and when the patient has signed an authorization to release information.
Log payments and cash receipts through Square and maintain the cash drawer during the shift.
Maintain accurate records for the billing office, including time-of-service payments and payer information.
Protect company and patient data, credentials, and confidential information in accordance with information-security policies and procedures.
Report suspected data or system compromises and security concerns to management immediately.
Attend annual Information Security Awareness Training.