Patient Service Representative

Silver Cross Hospital • Lemont, IL

2d

About The Position

The Patient Service Representative greets, instructs, directs, schedules, registers, and checks in patients, serving as a liaison between patients and medical support staff. The role coordinates after-visit activities, including collecting, reviewing, and updating practice-specific forms; communicating payment policies and amounts due for current services and prior balances; collecting payments; and assisting with scheduling follow-up appointments and procedures.

Requirements

• High school diploma or GED required.
• Excellent interpersonal skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Exceptional customer service skills, including independent thinking, sound judgment, and creativity when resolving customer issues.
• Ability to balance priorities and effectively handle challenging situations.
• Excellent verbal communication skills.
• Comfort with computer technology and applications.

Nice To Haves

• Previous health-care experience is strongly preferred.
• In-depth knowledge of insurance is preferred.

Responsibilities

• Perform registration, check-in, and check-out for patient visits.
• Schedule follow-up visits, including labs, imaging, and other diagnostic testing.
• Collect co-pays.
• Call patients to notify them of schedule changes.
• Collect, review, and update practice-specific forms.
• Communicate payment policies and amounts due for current services and prior balances.
• Assist with scheduling follow-up appointments and procedures.

Benefits

• Medical, dental, and vision plans
• Life insurance
• Flexible spending account
• Other voluntary benefit plans
• PTO and sick time
• 401(k) plan with a match
• Wellness program
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED