Part time Patient Customer Service Representative
About The Position
The Patient Customer Service Representative helps patients check into the hospital and answers their questions during registration. The role involves collecting patient and insurance information accurately and quickly while listening compassionately to patients’ concerns and helping ease their anxiety. No prior healthcare experience is required; training is provided. The work takes place at Ascension IL St. Alexius Medical Center in Hoffman Estates in a hospital/lab environment. It can be fast-paced and involves using computers and phones, working across multiple screens and programs, and sometimes assisting patients while on your feet. Clinicians may interrupt registration to provide emergent care, and the representative should be prepared to encounter illness and injuries. The position is part-time, PRN as needed.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Confident multitasking and ability to learn technology quickly.
- Ability to type and answer phones.
- Must be up to date on all vaccinations.
- Must pass a drug test and background check prior to hire.
- Must be prepared to see illness and injuries in a hospital/lab environment.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Answer patients’ questions during registration.
- Collect and enter patient and insurance information accurately and quickly.
- Use computers, multiple screens and programs, and phones to intake information.
- Listen compassionately, ask follow-up questions, build rapport, and help ease patients’ anxiety.
- Assist patients with registration in a busy environment, often while on your feet.
Benefits
- Competitive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
