Part Time Patient Customer Service Representative

R1 RCM • Kokomo, IN

20h • $16 - $23 • Onsite

About The Position

At R1, a Patient Registration Customer Service Representative is the first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions with confidence and compassion, and gathers accurate information in a fast-paced hospital environment. Representatives support patients who may be scared, ill, anxious, confused, or overwhelmed, while building trust and easing concerns.

The work involves using multiple computer systems, answering phones, interacting with patients in person, navigating insurance plans and coverage details, and responding to interruptions from clinical teams during urgent care situations. Healthcare experience is not required; training is provided. The position is based at Ascension St. Vincent Kokomo and is PRN, as needed, with a minimum of 48 hours required per month, 24 hours on call, and additional shifts available.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Ability to meet vaccination requirements.
• Ability to work on your feet and think quickly in a dynamic environment.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and collect information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare workflows and build career skills.
• Professional growth opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED