Part time Patient Customer Service Representative
About The Position
At R1, the Patient Customer Service Representative helps patients check in at Ascension St. John Medical Center and answers questions during registration. The role involves accurately and quickly collecting patient and insurance information while listening with compassion, addressing concerns, and building rapport. The position is part-time and PRN as needed in a hospital/lab environment. The work can be fast-paced, with clinicians sometimes interrupting registration to provide emergent care. Employees should be prepared to see illness and injuries. Healthcare experience is not required; training is provided. Applicants must be up to date on all vaccinations and pass a drug test and background check before hire. The job involves using computers and phones to intake information across multiple screens and programs, often while standing and assisting patients. Patient registration requires accurate data entry between physician and nurse check-ins, quick typing, multitasking, and adaptability as patient needs and circumstances vary. R1 describes this role as a potential starting point for a healthcare career and offers opportunities to learn, collaborate, and explore career paths.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Must be up to date on all vaccinations before hire.
- Must pass a drug test and background check before hire.
- Ability to multitask, learn technology quickly, type, and answer phones.
- Comfort working in a hospital/lab environment and seeing illness and injuries.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Answer patient questions and collect patient and insurance information accurately and quickly.
- Listen compassionately, address patients’ concerns, ask follow-up questions, and build rapport.
- Use computers and phones to intake information across multiple screens and programs.
- Coordinate information entry between physician and nurse check-ins.
- Assist patients with registration in a fast-paced environment, often while on your feet.
- Adapt to interruptions from clinicians providing emergent clinical care.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
