Part-time Patient Customer Service Representative

R1•Chicago, IL

11h•Onsite

About The Position

At R1, the Patient Customer Service Representative helps patients check into the hospital and answers questions during registration. The role involves collecting patient and insurance information accurately and efficiently while listening compassionately to patients’ concerns and helping ease their anxiety. No previous healthcare experience is required; training is provided, making this a potential starting point for a healthcare career. The position is based at Ascension IL Presence St. Joseph in Chicago and is part-time, PRN as needed. It takes place in a busy hospital or lab environment where employees may encounter illness and injuries, work around clinicians providing emergent care, and assist patients while often on their feet. The role requires comfort with computers, multiple programs and screens, typing, and answering phones. Candidates must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Comfort using technology, working across multiple programs and screens, typing, and answering phones.
Must be up to date on all vaccinations before hire.
Must pass a drug test and background check prior to hire.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions during registration.
Collect and accurately enter patient and insurance information across multiple programs and screens.
Use computers and answer phones in a busy environment.
Listen carefully, ask follow-up questions, build rapport, and help address patients’ fears, concerns, and questions.
Assist patients with completing registration, often while standing and working around clinical interruptions.