Patient Care Coordinator Jobs

About The Position

Requirements

• Active Expanded Functions Dental Assistant (EFDA) certification, or, if assisting in Florida, a Registered Dental Assistant (RDA) license or Certified Dental Assistant (CDA) certificate obtained prior to May 2009, subject to state guidelines and limitations.
• Radiography licensure.
• Retain a Registered, CDA, or EFDA license and demonstrate proficiency in expanded dental assistant functions according to state guidelines and limitations.
• Excellent customer service and verbal communication skills.
• Ability to work in a high-volume environment.
• Expanded Duties Certificate and/or Radiography Certification upon hire or within 90 days after hire.

Nice To Haves

• Minimum of one year of dental experience preferred.

Responsibilities

• Assist in clinical procedures and treatments, while observing the duties and functions permitted for dental assistants.
• Learn and comply with Coast’s administrative procedures, OSHA laws, safety guidelines, and state and federal infection-control standards.
• Maintain Material Safety Data Sheets (MSDS).
• Use protective barriers, disinfect and sterilize instruments and treatment areas, and properly dispose of contaminated or biohazardous materials.
• Review and complete patient documentation, including current medical histories, medical alerts, and signed consent forms.
• Document and chart dental procedures performed during each patient visit in accordance with the dentist’s instructions and legal requirements.
• Welcome and escort patients between reception and treatment areas; schedule appointments and assist with confirmation calls.
• Provide dental education and information to help patients understand dental health and continuing treatment.
• Present treatment plans and proposed continuing treatment professionally and confidentially.
• Explain insurance benefits and financial options to patients in nonclinical terms.
• Ensure operatories are equipped and stocked, and reorder inventory when necessary.
• Follow equipment-maintenance protocols, including cleaning the evacuation system, lubricating and maintaining hand pieces, maintaining radiograph processors, monitoring and cleaning equipment, and cleaning dental lab plaster traps.
• Notify the Office Manager of equipment failures or general safety concerns.
• Assist with laboratory duties as necessary.
• Recognize signs of dental emergencies and ensure timely response and notification to patients, staff, and emergency medical personnel when necessary.
• Understand and meet production standards.
• Maintain a patient contact system for follow-up and re-care.
• Maintain a professional working environment within the office team.
• Attend and participate in morning huddles and regular office meetings.
• Follow company uniform and personal hygiene standards.
• Attend continuing education and training seminars as scheduled.
• Follow HIPAA regulations and maintain confidentiality.
• Perform other assigned duties and responsibilities.