Patient Care Coordinator

SERC Physical Therapy • Kansas City, KS

10d • Onsite

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator in Kansas City, Missouri (Tiffany Springs). This entry-level office role maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The position involves frequent multitasking across computer programs and providing excellent customer service.

The role operates Monday through Friday during normal business hours and requires at least 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be needed. The position is primarily sedentary in an indoor clinic environment, with regular computer and office-equipment use and occasional walking, standing, and handling of items weighing up to 20 pounds.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Ability to work a minimum of 40 hours per week during normal business hours, Monday through Friday, and attend occasional evening or weekend events or work additional hours as needed.
• Ability to sit for extended periods and interchange with standing as needed; communicate by speaking and hearing; frequently operate a computer and office equipment; perform repetitive typing; and view and read a computer screen.
• Ability to occasionally walk, stand, and push, pull, lift, or carry items weighing 0–20 pounds; rarely crawl, crouch, kneel, stoop, climb stairs or ladders, reach above shoulder height, or lift items under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates by creating a positive customer experience.
• Maintain an orderly and organized front-office workspace.
• Manage the clinic schedule efficiently and handle document routing and non-clinical documentation.
• Manage personal overtime, deposits, clinic inventory, caseloads, discharge candidates, progress notes, and insurance reporting.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED