Patient Care Coordinator
About The Position
The Patient Care Coordinator answers calls for patient registration, appointment scheduling and rescheduling for in-person and telehealth visits, as well as lab appointments. The role communicates with patients and/or families in person or by phone to complete registration by collecting demographic and health information and verifying insurance eligibility and benefits. The coordinator also supports patient check-in and check-out, payment collection, telephone inquiries, appointment scheduling, and medical-record handling. The position is located at 16838 E Palisades Blvd, Fountain Hills, AZ 85268, and the stated hours are Monday through Friday, 8 a.m. to 5 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- Basic proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Nice To Haves
- At least 1 year of experience with medical office processes.
Responsibilities
- Greet patients as they arrive and manage appropriate standard wait times.
- Complete check-in and check-out tasks, including verifying patient demographics and insurance, completing pre-authorizations and/or precertifications for procedures, and copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Answer phones and schedule appointments.
- Answer telephone calls, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
- Manage medical records, including maintaining, filing or scanning, and preparing records for schedules.
- Ensure correspondence is scanned and/or filed; process medical-record release requests and maintain appropriate logs.
- Establish and maintain effective working relationships with patients, employees, and the public.
- Perform other related duties as assigned.
Benefits
- Paid Time Off accruing from the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
