Patient Care Coordinator Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Understanding of dental and medical insurance.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Professional voice inflection, direct eye contact, business attire, appearance, and phone etiquette.
• Belief in the practice's treatment and fees.
• Experience calculating patient estimates and fees.
• Knowledge of implant procedures.
• Experience working in a dental setting.

Nice To Haves

• Experience with DSN Atlas.
• Cross-training in Front Desk and Assisting.

Responsibilities

• Provide quality care and attention to patients, referring offices, and the team.
• Assist patients in all phases of care.
• Act as the primary contact for assigned referring doctors.
• Discuss patient care and answer questions about treatment.
• Follow up with patients regarding missed or broken appointments and unscheduled treatment.
• Contact patients before surgery to collect payment deposits and answer questions.
• Assist with inbound calls when other employees are unavailable.
• Schedule surgical appointments according to practice goals and scheduling blocks.
• Follow up on unscheduled treatment plans.
• Respond to the needs of assigned RD’s and office staff.
• Coordinate doctor meetings and respond to patient questions and requests.
• Maintain patient charts and ensure required forms are accounted for and signed.
• Verify insurance.
• Review consultation charges and enter them into the computer.
• Provide backup to coworkers in Reception, PCC, Scheduler, Finance, and Manager roles.
• Perform other duties as assigned.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Referral program