Associate Patient Care Coordinator
About The Position
Optum and ProHealth Physicians are seeking a friendly, patient-focused, detail-oriented Medical Receptionist to support a care team and its patients. This full-time position works 40 hours per week, Monday through Friday, with an eight-hour schedule between 7:30 a.m. and 5:00 p.m. The position is based at 100 Reserve Rd, Danbury, Connecticut, in Internal Medicine, and may require occasional coverage at other local practices depending on business needs. The role supports patients and care teams by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments, maintaining demographic information, and using the electronic health record in accordance with ProHealth policies and standard workflows. The position also includes administrative tasks such as managing work queues, scanning documents, balancing payments, and protecting confidential patient information.
Requirements
- High school diploma or GED.
- At least 1 year of receptionist or customer service experience.
- Intermediate computer proficiency with Microsoft Office.
- Reliable transportation and a valid U.S. driver’s license.
Nice To Haves
- Experience working in a primary care setting.
- Experience working with EPIC.
Responsibilities
- Conduct patient check-in and check-out.
- Answer incoming calls and document details of patient inquiries in the EHR.
- Contact patients who need appointments or service follow-up.
- Schedule appointments using standard scheduling protocols.
- Manage administrative in-basket pools and work queues.
- Scan documents into the EHR according to standard protocols.
- Balance payments and prepare deposits.
- Maintain confidentiality of patients’ medical, personal, and financial information.
- Provide ad hoc coverage at other ProHealth locations.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
