Associate Patient Care Coordinator

UnitedHealth Group•Briarcliff Manor, NY

3d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator for its Briarcliff, New York location. The role completes established processes and protocols, cooperates with the care team, provides excellent customer service, follows Lean processes, and supports the team in meeting financial, clinical, and service goals. The coordinator helps ensure continuity of care and communication between Optum providers and other partners, while protecting patient and employee information in accordance with HIPAA privacy requirements. This position has a 40-hour work week. The schedule is Monday through Wednesday between 8:00 a.m. and 7:00 p.m. and Thursday through Friday between 8:00 a.m. and 5:00 p.m.; the specific schedule is determined upon hire and hours may change based on business needs. The employee may need to travel to and float among other offices as needed. The work location is 537 North State Road, Second Floor, Briarcliff, NY 10510. The position offers an hourly pay range of $16.00 to $29.00, based on factors including local labor markets, education, work experience, and certifications. Benefits and incentives are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to travel to other offices as needed for coverage.
Ability to work independently and demonstrate good judgment and accountability.
Demonstrated ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and to understand and interpret information from others.

Nice To Haves

Experience working with an electronic health record, particularly EPIC.
Knowledge of medical terminology.
At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Bilingual in Spanish and English.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Verify patient insurance information, address, and phone number; register new patients.
Arrive patients in the computer system for scheduled appointments.
Follow payment security policies and procedures according to Optum Medical guidelines.
Answer incoming and outgoing phone calls courteously and promptly, direct calls, take messages, and make appointment confirmation calls.
Maintain a work queue and complete pending actions, including referrals and appointment scheduling.
Schedule patients for future appointments.
Assist therapists with paperwork needed for pre-certification of therapy visits.
Confirm new-patient appointments for the following day.
Perform clerical duties such as copying, faxing, and filing.
Contact patients who do not call or show for appointments.
Use the EPIC electronic health record.
Manage time effectively by notifying the provider team of patient arrivals, reviewing the daily schedule, and alerting the team to potential conflicts, including those involving voicemails, emails, and online bookings.
Help ensure continuity of care and communication between Optum providers and other partners as appropriate.
Complete clinic reports and administrative duties to support exceptional patient care.
Protect patient information and maintain the confidentiality of patient and employee information in accordance with HIPAA privacy laws.
Open or close the clinic facility.
Perform related work as required.

Benefits

Paid time off that begins accruing with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.