Associate Patient Care Coordinator

UnitedHealth Group•Mount Kisco, NY

10d•$16 - $29•Onsite

About The Position

Optum NY/NJ is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator to join its team in Mount Kisco, New York. The coordinator completes established processes and protocols, works cooperatively with care-team members, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The role contributes to planning and coordinating care with a multidisciplinary team and helps maintain continuity of care through scheduling and tracking systems. This is a 40-hour-per-week position scheduled Monday through Friday between 8:00 a.m. and 5:30 p.m. The supervisor determines the schedule upon hire, and it may change based on business needs. The work location is 90 South Bedford, Third Floor, Mount Kisco, NY 10549. The position includes patient registration and check-in/check-out, appointment and procedure scheduling, insurance verification, medical-record maintenance, referrals, telephone support, and follow-up coordination. It also requires accurate document scanning and fax-server monitoring, effective communication and documentation, compliance with administrative and employee policies, and adherence to patient confidentiality, HIPAA, OSHA, and the Optum/UHG code of conduct. The role may include other duties as assigned. The stated hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or health care-related experience.
Ability to work independently while exercising good judgment and accountability.
Demonstrated ability to work well with health care providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.
Pass a drug test before beginning employment.

Nice To Haves

At least 1 year of experience in a medical office performing duties such as appointment scheduling, patient check-in/check-out, insurance verification, co-pay collection, and medical-record maintenance.
Experience working with an electronic health record, such as EPIC.
Knowledge of medical terminology.
Knowledge of insurance verification.
Experience working with scheduling programs.

Responsibilities

Obtain accurate, up-to-date patient information, including name, address, and insurance information.
Verify insurance on the date of service.
Schedule procedures in an organized and efficient manner.
File and maintain medical records.
Confirm and schedule appointments.
Answer incoming and outgoing telephone calls promptly and courteously, and relay messages to appropriate team members.
Follow Payment Security policies and procedures according to Optum Medical guidelines.
Maintain a work-queue list and complete pending actions, such as referrals and appointment scheduling.
Check patients in and out.
Complete referral documentation promptly.
Provide timely, courteous follow-up services, including scheduling specialist and follow-up appointments and obtaining lab results or specialist reports.
Follow employee policies identified via Sparq.
Work cohesively with fellow employees to achieve team goals.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other health care professionals, as reflected in documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to ensure quality of care.
Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Keep current with medical requirements relevant to the position, maintain patient confidentiality, and comply with HIPAA and OSHA requirements.
Follow the Optum/UHG code of conduct.
Perform other duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
Comprehensive benefits package, subject to eligibility requirements.