Associate Patient Care Coordinator

UnitedHealth Group•New York, NY

7d•$16 - $29•Onsite

About The Position

Optum Pediatrics Forest Hills, part of Optum, is seeking a friendly, patient-focused, detail-oriented Associate Patient Care Coordinator. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, follows Lean processes, and supports financial, clinical, and service goals. The coordinator helps maintain continuity of care through scheduling and tracking systems and supports patient communication, documentation, and administrative processes. The office is open seven days a week. The position is 37.5 hours per week, scheduled between 8:00 a.m. and closing (approximately 7:00 p.m.), with availability for a weekend rotation. The supervisor determines the schedule upon hire, and hours may change based on business needs. The work location is 108-48 70th Road, Forest Hills, NY 11375. Travel to other offices and cross-training or assisting at other locations or departments may be needed. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, work experience, and certifications. The organization offers benefits and performance incentives, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare experience.
Ability to cover other offices if needed.
Ability to work the flexible schedule described in the posting, including availability for a weekend rotation.
Ability to maintain patient confidentiality and abide by HIPAA and OSHA requirements.

Nice To Haves

Ability to work as a medical assistant.
At least 1 year of experience in a medical office performing duties such as medical assisting, appointment scheduling, patient check-in/check-out, insurance verification, copay collection, and medical records maintenance.
At least 6 months of knowledge of insurance carriers and managed care plans.
At least 6 months of knowledge of medical terminology.
Experience with an electronic health record, such as EPIC.
Bilingual ability.
Technical or associate degree in a medical field.
Ability to work independently with sound judgment and accountability.
Demonstrated ability to work well with healthcare providers.
Strong organizational and time management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including conveying information clearly and concisely and understanding and interpreting information from others.

Responsibilities

Greet patients and visitors promptly, courteously, and helpfully.
Obtain accurate, current patient information, including name, address, and insurance information.
Verify insurance on the date of service.
Check patients in and out.
Schedule and confirm appointments in an organized and efficient manner.
Obtain patient signatures for required documents.
File and maintain medical records.
Follow Optum Medical payment security policies and procedures.
Complete referral documentation promptly.
Provide timely, courteous follow-up services, such as scheduling specialist appointments.
Follow Optum Employee Policies identified via Sparq.
Work cohesively with fellow employees to achieve team goals.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, families, team members, and other healthcare professionals, with communication reflected in documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to support quality of care.
Scan documents accurately and efficiently, monitor the fax server, retrieve or scan documents, and assign them to the appropriate electronic chart.
Maintain patient confidentiality and comply with applicable HIPAA and OSHA requirements; keep abreast of medical requirements relevant to the position.
Travel to other offices and cross-train or help at other locations or departments as needed.
Perform other duties as assigned.

Benefits

Paid time off accruing from the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and recognition programs.
Equity stock purchase and 401(k) contribution, subject to eligibility requirements.