Associate Patient Care Coordinator
About The Position
Optum Express Care is seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator for its New Albany, Indiana team. The role completes established processes and protocols, works cooperatively with the care team, delivers excellent customer service, and follows Lean processes. It supports the team in meeting financial, clinical, and service goals and assists in leading front desk staff at a multi-specialty healthcare facility. The position reports to the site manager and may assist with clinical duties on a limited basis. This is a 40-hour work week with 8-hour shifts Monday through Friday between 7:00 a.m. and 7:00 p.m., plus rotating Saturdays and Sundays from 8:00 a.m. to 2:00 p.m. Hours may vary due to business needs. The location is 4101 Technology Ave., New Albany, IN 47150.
Requirements
- High school diploma or GED.
- At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- At least 1 year of customer service or healthcare experience.
- Ability to work independently and demonstrate good judgment and accountability.
- Ability to work well with healthcare providers and coworkers.
- Ability to receive coaching.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.
Nice To Haves
- At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, insurance verification, collecting copays, and maintaining medical records.
- Experience working with medical insurance.
- Knowledge of EMR software.
- Knowledge of medical terminology.
Responsibilities
- Greet patients as they arrive and manage wait time.
- Assist patients with checkout processes, including copying required documents.
- Answer phones and schedule appointments.
- Maintain medical records, including filing and scanning records and preparing them for the schedule.
- Ensure correspondence is scanned and/or filed in a timely manner.
- Process requests for release of medical records and maintain appropriate logs.
- Follow the standards identified via Sparq regarding Optum Employee Policies.
- Keep current with medical requirements relevant to the position, maintain patient confidentiality, and follow HIPAA and OSHA requirements.
- Work independently and assist with clinical duties on a limited basis.
- Perform other related duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
