Associate Patient Care Coordinator
About The Position
Optum, part of UnitedHealth Group, is hiring an Associate Patient Care Coordinator to support patients ahead of upcoming appointments. Often serving as a first point of contact, the role is responsible for accurate, efficient pre-registration by updating patient demographic and insurance information before the date of service. The position involves providing customer service to patients, providers, and other departments, explaining benefit information, collecting copays or other patient liabilities, and helping ensure patients are financially cleared for service. The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. EST, at the office at 43 Whiting Hill Road, Brewer, Maine. The position includes 3–6 weeks of paid, onsite training, generally Monday through Friday, 8:00 a.m. to 4:30 p.m. EST; training timing may vary. Candidates must have or commit to receiving the influenza vaccination for the current or upcoming flu season, and must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 6 months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment.
- Beginner-level proficiency with computers and Windows PC applications, including the ability to learn new and complex computer system applications.
- Ability to work Monday through Friday, 9:00 a.m. to 5:30 p.m.
- Influenza vaccination for the current flu season, typically August through May, or commitment to receive the vaccination when available for the upcoming flu season.
- Must be at least 18 years old.
- Must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of registration experience in a hospital or medical setting.
- Understanding of medical terminology.
- Working knowledge of insurance policies and procedures and patient care settings.
- Previous employment with Northern Light Health.
Responsibilities
- Provide excellent customer service to patients, providers, and other departments by phone or in person.
- Collect and verify patient demographic and insurance information, making changes as needed to maintain accurate encounter records.
- Engage other departments to help address patient questions or needs.
- Discuss benefit information with patients and collect copays or other patient liabilities before service.
- Monitor department service levels, abandonment rates, and other performance measures, and understand individual contributions to team metrics.
- Meet or exceed department productivity and audit goals and follow department policies and procedures.
- Escalate outstanding needs to department leadership so pre-registration and financial clearance are completed before the service date.
- Verify insurance coverage and benefits and update the encounter appropriately.
- Perform other duties upon request.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and recognition programs.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
