Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator for WellMed Family Practice/Adult Medicine performs general clinic office functions that support efficient and effective patient care. Duties include patient registration, insurance verification, collecting applicable co-insurance and/or co-payments, scheduling diagnostic and follow-up appointments, answering phones, and managing medical records. The schedule is Monday through Friday, 8:00 a.m.–5:00 p.m. CST, with a rotating 7:30 a.m.–4:30 p.m. CST schedule depending on business needs. The role is based at 19114 US Highway 281 North, San Antonio, Texas 78258, and may require travel to a corporate location for training.
Requirements
- High school diploma or GED.
- At least 1 year of experience in a medical office or medical facility.
- At least 1 year of experience with insurance verification.
- At least 1 year of face-to-face or telephonic customer service experience.
- At least 1 year of data-entry experience.
- Pass a drug test before beginning employment.
Responsibilities
- Greet patients as they arrive and manage 20-minute wait times.
- Assist patients with intake processes, including copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Process walk-in patients and visitors.
- Answer phones, schedule appointments, redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed.
- Maintain and manage medical records, including filing or scanning records and preparing them for the schedule.
- Ensure correspondence is scanned and/or filed in a timely manner.
- Process requests for medical-record releases and maintain appropriate logs.
- Perform other related duties as assigned.
Benefits
- Paid Time Off accrued beginning with the first pay period, plus 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and a comprehensive benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
