Associate Patient Care Coordinator
About The Position
ProHealth Physicians, part of the Optum family of businesses, is seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to support its care team and patients. The role involves greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments, maintaining demographic information, and routinely using the electronic health record (EHR) according to ProHealth policies and standard workflows. The coordinator may be asked to provide coverage at local practices in the region depending on business needs. This is a full-time position of 40 hours per week, Monday through Friday, with an 8-hour shift scheduled between 7:00 a.m. and 6:00 p.m. The schedule also includes one Saturday per month from 9:00 a.m. to 1:00 p.m. The position is based at 6 Northwestern Dr., Bloomfield, Connecticut. The employer offers role development opportunities and a benefits package subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of receptionist or customer service experience.
- Beginner-level computer proficiency in Microsoft Office.
- Access to reliable transportation and a valid U.S. driver’s license.
Nice To Haves
- Experience working in a primary care setting.
- Experience working with EPIC.
Responsibilities
- Conduct patient check-in and check-out.
- Answer incoming calls and document details of patient inquiries in the EHR.
- Contact patients who need appointments or service follow-up.
- Schedule appointments using standard scheduling protocols.
- Manage administrative in-basket pools and work queues.
- Scan documents into the EHR according to standard protocols.
- Protect patients’ rights by maintaining the confidentiality of medical, personal, and financial information.
- Provide coverage at other ProHealth locations on an ad hoc basis.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
