Associate Patient Care Coordinator
About The Position
Optum is seeking an Associate Patient Care Coordinator to support its onsite healthcare practice in Sumter, South Carolina. The role helps connect patients with care by providing front-desk, scheduling, payment, clerical, and communication support. The position is scheduled for 40 hours per week, Monday through Friday, between 7:30 a.m. and 5:30 p.m.; business hours may change based on business needs. The coordinator may be asked to travel or float to other locations, including either of two urgent care sites, to provide coverage and meet business needs. Weekend work is required in rotation. The coordinator greets and checks in patients, verifies demographic and insurance information, collects payments, schedules future appointments, and performs general clerical duties. The position also includes maintaining patient records, handling mail, reconciling the cash drawer, communicating with patients and practice staff, protecting confidentiality, completing required education, attending staff meetings, and following practice policies and procedures. The role requires adapting to new workflows and completing other assigned duties. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors such as local labor markets, education, work experience, and certifications. The employer offers a comprehensive benefits package, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or healthcare-related experience.
- At least 1 year of computer proficiency experience using Microsoft Office, including Outlook and Word.
- Ability to work independently and as part of a team, with good judgment and accountability.
- Demonstrated ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and understand and interpret information from others.
- Ability to work weekends in rotation and travel to either of the two urgent care locations as needed.
Nice To Haves
- Knowledge of EMR systems, including ECW.
- Knowledge of insurance carriers and managed care plans.
- At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
- Knowledge of medical terminology.
Responsibilities
- Greet patients professionally and courteously, direct them to appropriate areas, and check them in.
- Verify patient demographics and insurance information.
- Provide medical forms for patients to complete or update as needed.
- Collect outstanding balances, co-pays, deductibles, and co-insurance; print receipts and post payments.
- Check patients out and schedule future appointments.
- Perform general clerical duties, including scanning and filing patient information as needed.
- Reconcile the cash drawer daily and send the deposit to the department manager.
- Retrieve and sort mail into appropriate boxes, and sort and document returned mail.
- Meet the communication needs of patients and families, practice providers, and practice staff.
- Maintain a good working relationship with practice staff members.
- Participate in performance improvement activities and attend staff meetings.
- Complete annual and monthly education requirements.
- Report to work on time as scheduled and complete work in a timely manner.
- Ensure patient confidentiality and comply with all practice policies and procedures.
- Meet dress code standards by maintaining a neat and clean appearance.
- Work weekends in rotation and travel or float to other urgent care locations as needed for coverage and business needs.
- Adapt to new workflow implementations and perform other duties as assigned.
Benefits
- Paid Time Off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options.
- Health Spending Account or Health Savings Account participation.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
