Associate Patient Care Coordinator

UnitedHealth Group•Marysville, WA

1d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator is an integral member of the care team and the first point of contact for people contacting the provider’s practice. The role organizes the practice’s daily activities and paperwork and completes established processes and protocols. The coordinator works cooperatively with the care team to support the organization’s vision and mission, deliver excellent customer service, follow Lean processes, and help the team meet financial, clinical, and service goals. This position works 40 hours per week, Monday through Friday, from 10:00 a.m. to 7:00 p.m. The supervisor determines the schedule upon hire, and it may change due to business needs. The position is based at 4420 76th Street NE, Marysville, WA 98270, with the ability to cover other offices as needed.

Requirements

High school diploma or GED.
At least 1 year of computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
At least 1 year of customer service or healthcare-related experience.
Ability to work the stated schedule.
Ability to work independently while maintaining good judgment and accountability.
Demonstrated ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and to understand and interpret information from others.
Pass a drug test before beginning employment.

Nice To Haves

At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays and balances, and maintaining medical records.
Experience taking inbound and outbound calls.
Knowledge of EPIC/EMR.

Responsibilities

Greet customers in the practice and provide instruction or direction by phone and in person.
Obtain accurate, updated patient information, including name, address, and insurance information.
Perform insurance verification on the date of service.
Obtain patient signatures on required documents.
Upload valid government-issued state identification and patient insurance cards.
Schedule and coordinate patient appointments as directed.
Maintain an organized, clean, and clutter-free work area.
Prepare documentation and records accurately as directed or as needed for patient care.
Meet or exceed performance measures established by the Practice Management Department.
Follow established policies and procedures related to the position.
Participate in and contribute to a team-based environment.
Maintain a team-supportive attendance record.
Deliver quality customer service consistent with Optum’s efforts to become a High-Performance Organization.
Follow OSHA/WISHA guidelines, including use of personal protective equipment, and comply with HIPAA regulations.
Adapt and perform effectively in a continuously changing environment and in occasional difficult situations.
Cover other offices as needed.
Perform other duties as assigned.

Benefits

Paid time off accrued starting with the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package, subject to eligibility requirements.