Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator provides patient care in accordance with established methods and techniques and recognized standards. The role supports providers and patients through reception, scheduling, check-in, insurance verification, payment collection, appointment preparation, patient flow, and documentation in the EHR. The position is full-time and onsite at 633 N Albany RD NW, Albany, Oregon, with possible travel to other locations for coverage. The schedule is 40 hours per week, in 8-hour shifts Monday through Friday between 7:15 a.m. and 5:00 p.m. Pacific Time. Hours may change based on business needs, and the manager will determine the schedule upon hire.
Requirements
- High school diploma or GED.
- At least 1 year of customer service or healthcare-related experience.
- Intermediate computer proficiency, including multitasking across applications such as Microsoft Outlook, Excel, and Word.
- Ability to work independently and demonstrate good judgment and accountability.
- Ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and understand and interpret information from others.
Nice To Haves
- Experience working with an electronic health record.
- Knowledge of medical terminology.
- Experience working with scheduling programs.
- Ability to work well with providers, clinical staff, and patients.
- At least 1 year of experience in a medical office performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Responsibilities
- Participate in and maintain a workplace culture consistent with The Corvallis Clinic’s Service and Behavioral Standards Handbook.
- Greet patients, answer and route telephone calls and tasks, book appointments, verify insurance coverage, collect payments, and prepare for appointments.
- Check patients in, verify current demographic and insurance information, and notify back-office staff promptly when patients arrive.
- Maintain working knowledge of the referral process.
- Use appropriate search criteria to prevent duplicate documentation and enter information in the EHR.
- Promptly contact the assistant or provider when an acutely ill patient calls or presents at the reception desk, with or without an appointment.
- Direct patient flow and prepare patients for examinations.
- Proactively monitor and manage provider schedules for accuracy.
- Participate in cleaning shared work areas.
- Participate in orientation and training of new employees.
- Work at multiple sites when required by department needs.
- Conduct patient outreach.
- Perform other duties as assigned.
Benefits
- Paid time off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
