Associate Patient Care Coordinator

UnitedHealth Group•Oconomowoc, WI

5d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator supports patient registration and care coordination at the Oconomowoc Cancer Center in Oconomowoc, Wisconsin. The role greets patients and visitors, protects confidential information, identifies immediate emergency needs, and maintains current physician on-call schedules to support communication with ProHealth Care Physicians. It enters and updates patient demographic and financial information, obtains required applications and forms, and collects and documents patient liabilities. The coordinator works with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete patient encounters, provides wayfinding and hospital information, and performs complex patient scheduling. The role also works reports and worklists, meets audit accuracy standards, and may perform other duties upon request. The schedule is Monday through Friday, 8:30 AM to 5:00 PM, with one weekend day every eight weeks and occasional holidays. The posting offers a $2,000 sign-on bonus to eligible external applicants. The hourly pay range is $16.00 to $29.00, based on full-time employment and factors including local labor markets, education, and work experience.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in an office setting or professional work environment.
Basic proficiency with Microsoft Office products.
Ability to work Monday through Friday, 8:30 AM to 5:00 PM, with one weekend day every eight weeks.
Ability to work occasional holidays.
Must be at least 18 years of age.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated ability to work in fast-paced environments.

Nice To Haves

Experience in a medical office or hospital admitting/registration office.
Knowledge of medical terminology.
Experience with an electronic medical records system.
Scheduling experience.

Responsibilities

Greet visitors and patients in person.
Handle confidential information appropriately and disclose it only to authorized individuals.
Prioritize by assessing and analyzing information to identify immediate emergency needs.
Maintain technical knowledge of departmental procedures and current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians.
Enter and update patient demographic and financial information, ensuring patients are fully registered as early as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Provide patients with financial responsibility information, collect patient liabilities, document amounts in appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical areas to complete all aspects of patient encounters as needed.
Provide wayfinding instructions and hospital information as requested.
Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance to resolve issues as needed.
Perform complex patient scheduling.
Perform other duties upon request.

Benefits

Paid time off accruing from the first pay period and 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance.
Short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package, subject to eligibility requirements.
$2,000 sign-on bonus for eligible external applicants.