Associate Patient Care Coordinator
About The Position
The Associate Patient Care Coordinator completes established processes and protocols and works cooperatively with care team members to support the organization’s mission, provide excellent customer service, and follow Lean processes. The role supports the team in meeting financial, clinical, and service goals. Duties include coordinating patient check-in and check-out, scheduling, handling calls and copayments, managing the waiting room, supporting patient flow, and addressing service issues. The position is onsite at one of several listed locations in Las Vegas or Henderson, Nevada, based on business needs. Travel to other sites may be required for training and coverage. The schedule is Monday through Friday, with eight-hour shifts scheduled between 6:30 a.m. and 5:30 p.m.; the schedule is determined upon hire and may change based on business needs.
Requirements
- High school diploma or GED.
- CPR certification, or ability to obtain certification within 30 days of employment.
- At least 1 year of customer service experience, with strong in-person and telephone communication skills.
- Basic proficiency with Microsoft Office.
Nice To Haves
- At least 1 year of experience in a healthcare setting.
- Excellent communication skills and phone etiquette.
- Knowledge or understanding of CPT/ICD-10 coding.
- Independent means of transportation during work hours for job-related tasks.
Responsibilities
- Provide exceptional service to all customers.
- Greet patients and manage their check-in and check-out.
- Ensure patient demographics and insurance information are accurate in IDX and update them as needed.
- Answer incoming patient calls for scheduling.
- Collect appropriate copayments and follow cash-handling policies.
- Schedule appointments, verifying the correct visit type and primary care provider.
- Maintain waiting-room cleanliness, communicate pertinent information to patients, and ensure all patients have been assisted.
- Coordinate with back-office staff to support smooth patient flow.
- Resolve service issues and complaints, referring them to appropriate management or clinical personnel when necessary.
- Assist coworkers and team members with duties as requested, including floating to other areas.
Benefits
- Paid time off accruing from the first pay period and 8 paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
