Patient Care Coordinator

UnitedHealth Group•Worcester, MA

8d•$18 - $32•Onsite

About The Position

The Patient Care Coordinator completes established processes and protocols and works cooperatively with the care team to support the organization’s mission, provide excellent customer service, follow Lean processes, and help meet financial, clinical, and service goals. The role supports patient care through administrative coordination, communication, scheduling, records management, and follow-up services. The position is based at 5 Neponset St, Worcester, Massachusetts, and may require floating to other practices for coverage. The schedule is full-time at 38.75 hours per week, Monday through Friday between 8:30 a.m. and 5:00 p.m., with a 45-minute lunch. The role requires travel to other practices as needed. Employees must maintain patient confidentiality and comply with applicable HIPAA and OSHA requirements and organizational policies.

Requirements

High school diploma or GED.
At least 1 year of receptionist or healthcare-related experience.
Willingness and ability to travel 10%–25% of the time to cover other practices as needed.
Access to reliable transportation and a valid U.S. driver's license.
Ability to work independently and demonstrate good judgment and accountability.
Ability to prioritize tasks and meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Ability to work effectively with health care providers.
Strong organizational and time-management skills.
Excellent verbal and written communication skills, including the ability to convey information clearly and concisely and to understand and interpret information from others.

Nice To Haves

At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, insurance verification, collecting co-pays, and maintaining medical records.
Knowledge of EPIC software.
Ability to learn new software, including EPIC, and flexibility to attend new-hire training.
Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

Obtain accurate, updated patient information, including name, address, and insurance information.
Verify insurance for the date of service.
Obtain patient signatures on required documents.
File and maintain medical records.
Confirm and schedule appointments.
Answer incoming and outgoing telephone calls promptly and courteously.
Complete referral documentation promptly.
Provide prompt, courteous patient follow-up, such as scheduling specialist and follow-up appointments and obtaining lab results or specialist reports.
Follow Optum Employee Policies identified via Sparq.
Work cohesively with fellow employees to achieve team goals.
Stay current on medical requirements relevant to the position, maintain patient confidentiality, and follow HIPAA and OSHA requirements.
Work comfortably in a fast-paced environment.
Participate in planning, coordinating, and implementing care with the multidisciplinary team in accordance with the Plan of Care.
Support continuity of care through scheduling and tracking systems.
Communicate effectively with patients, family team members, and other health care professionals, as reflected in documentation, case conferences, communication notes, and evaluations.
Comply with administrative policies to ensure quality of care.
Scan documents accurately and efficiently; monitor the fax server; retrieve or scan documents and assign them to the appropriate electronic chart.
Perform other duties as assigned.

Benefits

Paid time off accruing from the first pay period.
Eight paid holidays.
Medical plan options.
Health Spending Account or Health Savings Account participation.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Comprehensive benefits package.
Incentive and recognition programs.
401(k) contribution.