Patient Care Coordinator

Beacon Oral Specialists•Laurel, MD

7d•Onsite

About The Position

Maryland Oral Surgery Associates is seeking an experienced Patient Care Coordinator to join its growing practice in Laurel, Maryland. The role provides customer service and care coordination for assigned dental offices and patients, supporting patients through all phases of care and serving as the primary contact for assigned referring doctors. The practice offers hands-on training and opportunities to grow within the company. This is a full-time, onsite position scheduled Monday through Friday for eight-hour shifts. The role also provides coverage and backup support to other team members as needed.

Requirements

High school diploma or equivalent.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Understanding of dental and medical insurance.
Excellent customer service skills.
Excellent written and verbal communication skills.
Professional voice inflection and direct eye contact.
Professional business attire, appearance, and phone etiquette.
Belief in the practice's treatment and fees.
Proficiency in basic math and accounting skills.
Ability to work onsite.
Ability to perform the listed physical activities, including sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding; may lift up to 25 pounds.
Ability to sit behind a desk for approximately 50% of the workday.

Nice To Haves

Experience working in a dental or healthcare setting.
Experience with WIN/OMS.

Responsibilities

Provide quality care and attention to patients, referring offices, and the team.
Assist patients in all phases of care.
Act as the primary contact for assigned referring doctors.
Discuss patient care and answer questions about treatment.
Follow up with patients regarding missed or broken appointments and unscheduled treatment.
Contact patients before surgery to collect payment deposits and answer questions.
Assist with inbound calls when other employees are unavailable.
Schedule surgical appointments according to practice goals and scheduling blocks.
Follow up on unscheduled treatment plans.
Respond to the needs of assigned referring doctors and office staff.
Coordinate doctor meetings and respond to patient questions and requests.
Maintain patient charts and ensure required forms are accounted for and signed.
Verify insurance.
Review consultation charges and enter them into the computer.
Provide backup to coworkers in Reception, PCC, Scheduling, Finance, and Management.
Perform other duties as assigned.