Patient Care Coordinator - Primary Care

SouthEast Alaska Regional Health Consortium (SEARHC)•Home Office - AK, AK

2d•$26 - $36

About The Position

The Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and patients’ needs are met. The position supports safe, timely, effective, efficient, equitable, patient-centered care and coordinates care within and outside the SEARHC health system. The role’s work allocation is approximately 50% referral management, 25% patient outreach, and 25% care-team communication. The coordinator also facilitates clinic flow, monitors patient progress and outcomes, maintains coordination data, advocates for patients and caregivers, and participates in improvement efforts. Travel is not required. The work environment generally has a moderate noise level. SEARHC is a nonprofit health consortium serving the health interests of Southeast Alaska residents. The organization describes professional advancement as a priority and offers benefits including retirement, paid time off, paid parental leave, health, dental and vision insurance, life insurance, and long- and short-term disability coverage.

Requirements

Associate’s degree or two years of college, preferably in social work, social services, healthcare administration, business administration, or a related field; alternatively, two years of relevant professional experience may substitute for a degree or coursework.
A bachelor’s degree in a relevant field may substitute for all required experience.
Two years of healthcare, behavioral health, dental, or relevant administrative experience.
Internal candidates with at least two years of experience in a front- or back-office role may be considered.
Knowledge of available services at SEARHC, other Alaska tribal health organizations, and in the community.
Knowledge of the clinical process and ability to apply it in the work environment.
Knowledge of customer service, safety, and infection-control principles.
Skills in assessment, anticipating needs, and data collection.
Ability to use computers and medical equipment.
Oral and written communication skills.
Ability to work in teams with providers, nurses, and other healthcare personnel.
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint.
Excellent communication and interpersonal skills.
Strong organizational and time-management abilities and teamwork skills.
Proficiency in EHR systems.
Ability to lift and/or move 50 pounds.
Travel is not required.

Nice To Haves

Basic Life Support certification is preferred.

Responsibilities

Assist the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
Assess patients’ and caregivers’ self-management skills and encourage wellness and autonomy through support, training, and coordination of community or referred services.
Communicate regularly with patients and caregivers regarding the Plan of Care.
Manage and coordinate internal and external referrals.
Serve as a communication portal between patients and the care team, including sharing lab results, generating patient letters, and completing relevant forms.
Conduct patient outreach by telephone or text to encourage patients to schedule with the care team.
Support care coordination within and outside the SEARHC health system.
Facilitate efficient clinic flow and utilization.
Track and maintain case management and care coordination data.
Monitor normal patient progress and track outcomes using SEARHC standards of performance and care.
Advocate for patients and caregivers at the service-delivery level, empower patient decision-making and self-care, and address patient needs in a timely manner.
Facilitate patient outreach using patient health and quality data.
Participate in departmental and clinical improvement efforts.
Maintain a clean and safe working environment and comply with annual competencies.
Identify community resources, foster partnerships, and use resources effectively.
Perform other duties as assigned.
Comply with safe work rules; promptly report accidents, injuries, defective equipment, and unsafe conditions; and cooperate in accident and injury investigations.